Inbound Contact Centre Services

GZ Junfeng’s inbound call centre solutions assist clients to deliver outstanding customer satisfactions and service quality. Our experience management staff and scalable operations can accommodate any project and business requirements.

Outbound Contact Centre Services

GZ Junfeng’s outbound call centre experience and industry knowledge will assist the clients to maximize revenue opportunities and project’s success. Our state-of-the-art contact centre systems and workflow design will improve agents’ productivity and customer experience.

Cloud Contact Centre Solutions

proEPRO system is a state-of-art omni-channel Cloud Platform Contact Centre solution caters to all contact centre business’s needs with supporting services from system integration and customization, personalized training to ongoing technical support and maintenance.

Facilities Management

GZ Junfeng offers superior contact centre environment and infrastructure in various models to accommodate our clients’ operational demand and unique requirements.

Training and Consulting

With solid contact centre management experience in different industries, GZ Junfeng provides customize training program and guidance on process improvement to strengthen business performance.

Contact Centre Hosting

proEPRO omni-channel Contact Centre Cloud Based Solution has all major tools of contact centre including performance and quality assurance analytical tools suitable for organization of all sizes.