ABOUT US > COMPANY BACKGROUND

OUR MISSION
LINKING PEOPLE, CONNECTING BUSINESS

ABOUT US

Guangzhou Junfeng Network Technology Company Limited

Founded in 2000, Guangzhou Junfeng Network Technology Company Limited (GZ Junfeng) has accumulated over a decade of contact center outsourcing experience and partnership with the world’s top 500 enterprises and brands, and has become one of the industry’s most established omni-channel contact center services providers in Asia-Pacific region.

GZ Junfeng has successfully achieved the Value-added Telecommunications Business License （Call Center Business）of the People’s Republic of China; ISO 27001 Certification on Information Security Management Systems in 2011; and CC-CMM Contact Center Capability Maturity Mode certification. With wealth of contact centers management and system development experience, we provide professional contact centre outsourcing services for both domestic and overseas clients in Mandarin, Cantonese, English and Spanish. GZ Junfeng has more than 1,000 professional customer service specialists at Guangzhou and Nansha operations centers, providing professional Business Process Outsourcing services such as customer service, telemarketing services, online customer service, human resources outsourcing services, facility management, interactive voice response System (IVRS), cloud contact center system subscription and other services to a variety of industry segments including communications, finance and insurance, manufacturing, e-commerce, fast moving consumer goods, logistics, retail, government and public utilities.

GZ Junfeng’s R & D team has years of experience in multimedia customer contact center system development, and expertise in system integration to provide customers with a comprehensive and practical customer contact management and multimedia contact center system solutions.

Insisted on providing customers with the highest quality and most professional customer contact center service solutions and Value-added Service as our primary focus and objective, GZ Junfeng received numerous customer recognitions and awards from domestic and foreign trade associations over the years including China Electronics Chamber of Commerce award’s “Best Call Center Outsourcing in China” and “Best Elite Management in China”; and Hong Kong Call Center award’s such as Outsourced Contact Centre of the Year (Outbound), Southern China Contact Centre of the Year (Over 100 Seats), Gold Award in Best Contact Centre in Corporate Social Responsibility and Contact Inbound Contact Centre Manager of the Year and Centre Technical Support Professional of the Year

Our Mission

LINKING PEOPLE, CONNECTING BUSINESS

Customer Focus: Customer is the key to our success; our services must be delivered in a professional manner and fulfilled customer’s business needs.

Professionalism: Professional services must be delivered with quality and accuracy.

Trustworthy: Establish mutual trust with customer with uncompromising Integrity.

Communicative: Treat all internal or external communications diligently and attentively.

Speedy: In responding to the rapidly changing business environment, our action and decision must be timely, bold and innovative.

Innovative: To be an innovative industry leader, we must perform continuous self-examination on our actions and processes.

Growing Positively: Nurturing and grooming the internal resources to become an industry elite is an important element to sustain the business growth.

Fun: Able to balance the professional and personal life, maintain the spirit and enjoy the growth process are keys to success.

Vision

Combining advanced technological services with professional customer service solutions, GZ Junfeng is committed to improve operational efficiency; create excellence customer service experience; and provide value added services for the customer and become an Asia-Pacific region’s leading BPO service provider.