IVRS SOLUTION

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IVRS Solution

proEPRO Interactive Voice Response System (IVRS) can greatly lower human resources requirement to perform cost-effective inbound and outbound services. Blended use of human agents and IVRS solution perform round-the-clock customer caring services with lowered operation cost and increased productivity.

With the user-friendly Graphical User Interface (GUI) design, clients can modify the proEPRO IVRS workflow flexibly and scalability without excess involvement of trained professions and extra costs incurred, to fulfil their season needs or any instant demand.

Functions :

  • IVRS Solution - Functions and Applications-B
    Fax on Demand
  • IVRS Solution - Functions and Applications-B
    Voice Mail
  • IVRS Solution - Functions and Applications-B
    Execute External Program
  • IVRS Solution - Functions and Applications-B
    Send email
  • IVRS Solution - Functions and Applications-B
    Send SMS
  • IVRS Solution - Functions and Applications-B
    File Operation
  • IVRS Solution - Functions and Applications-B
    SQL statement operation
  • IVRS Solution - Functions and Applications-B
    Transfer calls
  • IVRS Solution - Functions and Applications-B
    ASR (Audio Speech Recognition) & TTS (Text-To-Speech)

Application :

  • Inbound

    • IVRS Solution - Functions and Applications-B
      Instant Win Game / Lucky Draw Registration
    • IVRS Solution - Functions and Applications-B
      Customers’ Information Maintenance
    • IVRS Solution - Functions and Applications-B
      Data Processing and Analysis
    • IVRS Solution - Functions and Applications-B
      Loyalty Program and Marketing Campaign Registration

  • Outbound

    • IVRS Solution - Functions and Applications-B
      Promotion, Payment reminder
    • IVRS Solution - Functions and Applications-B
      Market Survey / Research
    • IVRS Solution - Functions and Applications-B
      Customer Caring Call
    • IVRS Solution - Functions and Applications-B
      With Talk-to-Agent Option
IVRS Flow Designer- Ease of use with GUI