In 30th March, Epro TechSoft Ltd organized a seminar named “Pick up your pace! Turn inflation into chance!” at The Executive centre, One Island East. The seminar room was filled up by information technology, customer services and marketing related professional and decision-makers from different industries.

The seminar was aimed at illustrating how WISE-xb, a CTI (Computer Telephony integration) system developed by EPRO Group, can help enterprises to solve their problems while raising revenue.

The seminar started with the presentation from John Zhang, Assistant General Manager – Business Development of Epro TechSoft Ltd, illustrating how WISE-xb helps enterprises solve their problems. John indicated that inflation, limited resources for expansion and unstable service quality are puzzling the management. Making a better cost control and utilizing present resources is crucial at the moment. John expressed that WISE-xb is a tool for enterprises to deal with the listed problems. With WISE-xb, companies can record valuable customer interactions from different channels, which help enterprises to categorize their clients and hence placing right resources to right customers. Also, WISE-xb enhances CRM and telephone system to boost sales and increase customer satisfaction.

In the second part of the seminar, Mr. Edmond Kwan, Sales Manager of Epro TechSoft Ltd shared client cases from Retail, Travelling, Finance and Publishing industries to show how WISE-xb benefits them. Edmond shared that one of his clients is employing 90 telephone lines. However, during the peak season or emergency occurs, the telephone lines could not support the huge volume of inbound call, which directly affected the back office, who shares the same telephone system with the Customer Services centre. Epro TechSoft Ltd deployed WISE-xb solution for them, and solved their problems by increasing the efficiency of the telephone system to reduce the call waiting time, on the other hand, reserve telephone lines for the back office to prevent the problem during peak season.

After the seminar, the participants expressed, “the seminar shows us the capabilities of the CTI system. Now we have a better understanding on how CTI system benefits our industries on controlling cost and generating sales which may facilitate our business growth.