GZ JUNFENG has rich experience in handling inbound customer and sales hotlines for our clients. We provide professional inbound contact centre service support through omni-channels including telephone, fax, email and other customer preferred channels such as web and mobile. Ride on our 24×7 operation, flexible operating modes such as round-the-clock, overflow, office hour and non-office hour service support can be offered to cater for your particular business needs.

We have a large number of highly experienced agents to handle your customers’ enquiries in a professional and caring manner, which helps enhance your corporate image and maintain close customer relationship with each of your customer.

As your close working partner, we offer our best support starts from the very beginning by understand your service needs and objectives, provide detail planning and experience-based advice, manage the on-going service performance and all the way to continuous service improvement measures.

Ride on our fully scalable operation and sizable pool of agents, we can swiftly and flexibly deploy our manpower resources to cater for any large or small-scale programs as well as any ad-hoc fluctuation in call traffic to ensure the delivery of a stable service performance to your customers.

GZ JUNFENG has a proven history in managing outbound telemarketing programs in all scales and natures. Our clients range from multinational Fortune 500 to local companies and spanning a variety of industries including telecommunications, insurance, manufacturing and market research etc.

Our sizable telemarketing sales force is made up of carefully selected, well-trained and seasoned telesales representatives with solid telemarketing skills. And to cater for specific service needs, we also maintain a pool of telemarketers with special skill set and/or industrial knowledge including insurance-licensed agents, IT professionals and language proficient representatives.

Our proEPRO omni-channel Contact Centre System with a wide array of ready-to-use templates for various types of outbound service and industries can offer an extremely short lead-time as well as turnaround time for kicking off a new telesales campaign for clients and hence accelerate the time to market.