To enhance a more professional and standardized Call centre, Shanxi Telecom Services Company Limited – Shanxi Call centre Business (hereby named as ‘Shanxi Call centre’) has invited the professional Training & Consultation team from EPRO to conduct the consultancy service for improving the operation management efficiency of their 10000 Hotline business.

Under the endeavour of three parties- top managements from Shanxi Call centre, its Mother Company – Shanxi Telecom and also Consultants from EPRO, the kick-off meeting of ‘Shanxi Call centre Operation Management Capability Enhancement Consultation Project’ was held successfully on 14 September 2010 at the Shanxi Telecom Provincial Building.

Both Mr. Ma, Director of Shanxi Call centre and Mr. Gu, Officer of Shanxi Telecom have made their speeches during the kick-off meeting, stating their expectations towards this consultation project, hoping it would facilitate the digitalization and professionalization of their call centre in operational perspective. Ms. Joyce Poon, General Manager of EPRO TechSoft, responded by saying, ‘as the long term strategic partner with Shanxi Telecom, we pledged to make every effort to support and assist in the project implementation.’
The Operational Management Capability Enhancement Consultancy Service EPRO providing, mainly focus on: Call centre Operational Management and Service Analysis, Management Performance Index of Middle Management Optimization, Management Capabilities Enhancement Training and also International Standard Certification for Call centre. These topics aimed at facilitating our client in achieving improvement in contact centre operational performance and greater management efficiency.

About Shanxi Telecom Services Company Limited – Call centre Business
Shanxi Telecom Services Company Limited – Call centre Business (hereby named as ‘Shanxi Call centre’), is the subsidiary of China Telecom, Shanxi Branch. Ride on rich telecommunication infrastructure resources, and Computer Telephone Integrated PABX advance call centre platform, Shanxi Call centre is providing total call centre outsourcing services for enterprises. All Shanxi Call centre staff is working towards the same goal – ‘Professionalization’, through solid operation management practice, they are offering Telecom, Government departments various quality services, and developed to have approximately 2,000 work stations, one of the most scalable professional services providers in North-West China.