EPRO TechSoft, a subsidiary of EPRO Group International Ltd, has announced the release of the next generation of its proEPRO, the Omni-Channel Contact Center System. proEPRO is now available for both on-premise installation and cloud based subscription and brings support for the latest customer preferred contact channels such as web chat, social media application and integration with chatbot technology. proEPRO’s universal queue is designed to handle inquiry from all multi-media contact types and provide customers with consistent customer experience across all channels. Additionally, proEPRO has the most comprehensive and flexible routing capabilities of any system available today that enable proEPRO users to achieve real-time dynamic resource management and maintain the level of service in according to the customer needs and business requirements.