Organized by International Customer Management Institute (ICMI) and United Business Media (UBM) China, as well as co-organized by China Federation of IT Promotion (CFIP) and Customer Contact Center Standard (CCCS) Committee, the “Call Centre Expo China 2011” and “ACCE China 2011” were successfully held at Shanghai Mart on 27th – 28th of September 2011. Supported by over 100 exhibitors showcasing a comprehensive range of contact service solutions, products and applications, the event offered a brand new ‘one-stop’ visiting experience to 4000 participants.

The organizer collaborate with the experts in the contact centre and customer service industries, for a dozens of lectures and a variety of summit, to provide the practitioners a special opportunity to listen to the world-class operation management experience shared by various local and foreign experts of the field, including leaders from Google, IBM etc.  Ms. Joyce Poon, General Manager of EPRO TechSoft Ltd, representing Hong Kong Call Centre Association to participate  in the ACCE China 2011 round-table conference as guest speaker, to discuss with representatives from Shanghai Call Centre Association and Asia Pacific Customer Service Consortium on the topic “Regional development of Contact Centre”.

Ms. Poon expressed after the conference, “with the worldwide proliferation of e-commerce development, contact centre will definitely play a more important part in various industries, such as telecommunications, financial and government services etc, by serving as the information distribution platform. Contact centre business is blossoming in China in recent years, we believe this business will become one of the most potential businesses in the e-commerce era.”